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Customer Reviews.

service

2

service light still on and when I called up to ask about it was told "just bring it back in and we will switch it off" which is extremely inconvenient and I just know we will be left sitting for ages when we do go in

15 August 2019

service

5

Courteous and clear information at all stages of service.

15 August 2019

service

5

The girl looking after me was so pleasant and helpful. Keeping me well updated with the progress of the car

13 August 2019

service

2

Overall service, car collection and delivery was satisfactory. Asked for the wheels to be rotated and charged for doing so. Charging for this when wheels were already off for health check was a touch mercenary.

11 August 2019

service

5

Different price options were offered for the services I required. Also my car was ready for the time I needed it to be.

11 August 2019

service

5

Think they work in an honest open manner

05 August 2019

service

5

Very pleasant staff who take an interest in you and your car. Servicing is to a high standard giving the customer confidence to return. A good experience and you will return. Bad experience and you will go elsewhere..

05 August 2019

service

5

Again the girl that was dealing with me was superb.

05 August 2019

service

3.5

I had to return the next day to have warranty repair completed. The fault was missed by the engineer.

04 August 2019

service

5

no issues

30 July 2019

service

5

Nothing to fault the team - great experience

25 July 2019

service

4

Friendly service- good thorough video link showing tyre tread and brakes..

25 July 2019

service

5

Was on a service plan

24 July 2019

service

5

Service agent was very helpful and professional

20 July 2019

service

5

The staff are all efficient and courteous (all you can ask for)

17 July 2019

service

5

Problem solved

17 July 2019

sales

5

The girl who I dealt with was fantastic very straightforward from start to end.

17 July 2019

service

5

We're very helpful

17 July 2019

service

1.5

1st service- windscreen wipers to be fitted- garage tried to fit cheaper quality that didn't fit- car had to stay in extra night to source wipers On delivery back carwash poor -2 flaps under the car at the front hanging down-had to take car back

17 July 2019

service

5

Staff very efficient and pleasant made to feel important

17 July 2019

sales

5

All went without a hitch

16 July 2019

sales

5

It was all very seamless and stress free

16 July 2019

sales

5

The staff at Harry Fairbairns were very helpful and organised and I had no issues with them at all.

13 July 2019

service

4

I was very happy with the service and facilities. No courtesy car at the weekends is I little inconvenient

11 July 2019

sales

5

First class service from Jonathan

10 July 2019

sales

5

kept us informed, delivered on time

07 July 2019

service

5

Helpful, explain things well and keep in contact

06 July 2019

service

5

Again down to the excellent service given by all the staff and particularly the service advisor on the day

05 July 2019

service

3.5

No problem with service staff

02 July 2019

service

5

Miriam was wonderful from start to finish delivering great customer service and making sure I was kept up to date with my vehicles progress.

02 July 2019

service

4

The car was not cleaned, at all. I was surprised that they overlooked this. Not even vacuumed

02 July 2019

service

5

The service given was exemplary.

01 July 2019

service

4

Great service and even with a small hiccup when collecting the car it was resolved very quickly without hitch.

28 June 2019

sales

5

Lauren was fantastic. Friendly, chatty no hard pressure sales. Knew her stuff. The garage just had a lovely feel about it. Really welcoming

26 June 2019

service

5

Everything was dealt with to suit me.

24 June 2019

service

5

Excellent attention

22 June 2019

service

5

All work was done to the best quality as expected

22 June 2019

service

3.5

Helpful and friendly. Would have been even better if the car had been ready sooner in the day.

19 June 2019

service

1

Car was back in garage again for the brakes to be redone (was only 6000 miles since they had been changed). The works were carried out FOC but yet another 4 days without my car & no courtesy car available.

10 June 2019

service

4

The work took longer than advised.

09 June 2019

service

5

Serviced car and m o t and kept me up to date on progress on car.

06 June 2019

sales

5

Kay the sales person was very efficient

28 May 2019

sales

5

Amazing happy, thank you Lauren Wood @ Harry Fairbairn Kilmarnock Road, Glasgow, very happy customer

27 May 2019

service

5

I liked the video and report which was also included

27 May 2019

sales

5

Excellent customer service from Jonathon