Customer Reviews.
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Customer Reviews.

sales

5

Lots of information available. All questions answered. Staff very knowledgeable about product and pricing. All the paperwork done efficiently and explained well.

31 March 2020

sales

5

Harry Fairbairn MINI are a great centre to deal with and I have been a serial buyer from them

30 March 2020

service

3.5

Carried out most of the work but could not find what was causing one of the other problems

28 March 2020

service

5

Very helpful staff

28 March 2020

sales

5

Had a great experience once again from staff at Harry Fairbain Giffnock. Jonathan Civerton Wes very helpful, polite and maintained contact with me while I was waiting on the delivery of my new Mini.

27 March 2020

sales

5

The sales person Mark Lynn was excellent in the showroom and email

23 March 2020

sales

5

Staff were excellent. Polite. Explained everything clearly and patiently. Could not fault them in anything.

22 March 2020

sales

5

Friendly staff and everything was easy and smooth to work through

22 March 2020

service

5

Well coordinated and painless, with friendly service advisor who kept me up to date through the full process.

18 March 2020

sales

4

The staff were really friendly and welcoming. One of two tiny niggles... car mats not in when ordered in advance of car collection, delay transferring funds

17 March 2020

service

5

Repaired under warranty no questions asked and kept informed at all times

17 March 2020

sales

5

All staff attentive and happy to help

14 March 2020

sales

5

Proactive approach by Lauren and team at Glasgow

13 March 2020

sales

5

Amazing customer service and took the time to set up my car. Kept up to date and the car was ready on time.

11 March 2020

service

5

Great customer service at Harry Fairbairn.

08 March 2020

service

5

I was kept informed

07 March 2020

sales

5

Great service

06 March 2020

sales

5

Lauren was really helpful and not pushy in any way. She gave me lots of time to decide and was true to her word. Would highly recommend to family and friends.

06 March 2020

sales

5

Lauren was friendly and helped us make the most of the special occasion for my daughter.

06 March 2020

service

4.5

All my questions answered professionally.

03 March 2020

service

5

The staff couldn't help enough and a very personal approach

03 March 2020

sales

5

Great experience

29 February 2020

sales

5

I received excellent service throughout the purchase and delivery of my new car. I could not find fault with any aspect of my dealings with the Mini garage.

28 February 2020

service

5

Staff kept me informed at all stages, the customer service operator was friendly, helpful and gave me good, clear information, sorry I cant remember her name.

28 February 2020

service

5

They constantly kept in contact. Drove me to a local shopping area while my car was being serviced.

22 February 2020

service

5

I asked to get the car back early and I did and was called in advance of it being ready so I could get there as early as possible

19 February 2020

sales

5

Couldn't have been more helpful.

16 February 2020

service

5

Very quick and efficient service

16 February 2020

sales

4

Nice showroom and helpful staff

14 February 2020

sales

5

They met my needs with my car. Kept me informed throughout the whole process.

14 February 2020

service

5

Sorted out our warning message and went above and beyond to make sure the car was clear of problems.

14 February 2020

service

4

Got charged for brake fluid change and was sold a service pack that I was told covers everything

12 February 2020

service

1

Didn't call when part was in. Didn't call back after email & telephone call. No reply from managers when sent emails regarding concerns. Promised compensation which never arrived.

07 February 2020

service

4

I was happy with the service however 2 items needed replaced and the cost for this to be done that day was outrageous.

04 February 2020

service

5

Done everything they said they would do and kept me updated the whole way through

03 February 2020

sales

4.5

very happy, answer as above and I was offered a hot drink while I was waiting

02 February 2020

service

5

Excellent service from buying the car to servicing. Professional knowledgeable staff.

30 January 2020

service

5

The whole process of my car going into get fixed to the organisation of a courtesy car was flawless. I was very impressed at the level of customer care provided. Miriam went over and above to keep me informed about my Mini.

30 January 2020

sales

5

Haig was as helpful as possible. Showing me everything about the mini.

30 January 2020

sales

5

Jonathan found the exact car I was looking for. I had a great experience.

27 January 2020

sales

5

Staff were fantastic

23 January 2020

service

4

Was informed all the way through

21 January 2020

service

4

They did the service and everyhting fine. I had asjed them to put back the front valance which had come unclipped.. but theydidnt do that

20 January 2020

service

5

Workshop did exactly as required and more.

17 January 2020

sales

3

The sales assistant had to be reminded a few times to give me a copy of the finance quote. When we arrived at Click and Collect our paperwork was incorrect. My name, the deposit and your contribution all had to be amended.

15 January 2020

service

5

Miriam on the service team is an absolute credit to the centre she is very polite and is very helpful and kept me informed at all times and any issues I had she was able to deal with promptly. Please pass on my thanks again

15 January 2020

service

4

Just the fact that I had to go back to the show room as the caps hadn't been put back on the new tyres. Another trip, more petrol when a return visit shouldn't have been necessary.