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Customer Reviews.

service

5

Good service department ??

13 July 2017

sales

5

Because I was treated well and had no worries

12 July 2017

sales

4

Staff were accommodating and friendly. Laura was so helpful with what was going on. The only thing I would comment on is that I called to seek advice a day Laura wasn't in and the other staff were really quite unhelpful as it wasn't there sale.

08 July 2017

sales

5

Very helpful

07 July 2017

sales

5

Friendly helpful staff.

07 July 2017

service

5

No problems

07 July 2017

sales

5

From start to finish Andrew did his upmost to ensure I was happy with the purchase despite my ever changing requirements.

05 July 2017

sales

5

I was looked after by George who was great throughout. Friendly, helpful, professional and in no way pushy. George and his manager worked hard to get me a deal I was happy with and car arrived earlier than expected! Process was all very easy.

04 July 2017

sales

5

andrew devlin was the main reason we bought our first mini

04 July 2017

sales

5

Andrew was very caring and interested in exactly what I wanted from my mini we were always offered drinks and all the staff are friendly

27 June 2017

service

1

As above I'm so disappointed. Received a car that is covered in scratches and chips that I have been told will cost too much money for mini to repair and is apparently suitable for sale in such poor condition.

27 June 2017

service

5

Very satisfied

26 June 2017

service

5

Seemless process

23 June 2017

service

5

Issue resolved with no fuss

22 June 2017

service

3.5

Good serve ce

22 June 2017

service

3

Service experience was fine, however disappointed with Mini in relation to cost of service and the need for brake pads to be replaced after 14 months- not aware of my driving style having changed.

21 June 2017

service

5

As above.

20 June 2017

sales

5

The sales girl Kay couldn't have been better,done everything for me including sorting my private plate transfer ,very knowledgeable about all Mini stuff and a nice person which always helps

19 June 2017

sales

5

I rarely enjoy buying a car however the guys at Harry Fairbairn made it an enjoyable unique experience and it really felt like a Mini branded experience not some faceless franchise selling different cars.

16 June 2017

sales

5

I had a completely smooth transition eg trading in my own car, completion of financial documents etc. On delivery day, Lauren spent time with me sitting in the car explained the controls and features.

15 June 2017

service

5

Totally well organised . Professional staff .

15 June 2017

sales

5

Both the manager and sales assistant, George Donaldson, were very helpful throughout the process of selecting my new car.

13 June 2017

service

5

Very smooth appointment.

13 June 2017

sales

5

Very satisfied,far too easy to buy a new car!!! Very professional. Ps survey addressed wrongly to Mrs Kidd. I am not Mrs Kidd but Anne McGhee.

12 June 2017

service

5

Everything was excellent, as always.

09 June 2017

sales

5

Having bought my 5th Mino from Donna I trust her completely my needs from a car

09 June 2017

service

5

Friendly and professional staff. Nice garage with nice decor.

06 June 2017

sales

5

Excellent customer service and delivery timing.

06 June 2017

sales

5

Could not fault one single thing!Kirsty muir was extremely friendly and took care of everything. I enquired and took a test drive on the Thursday and had my new car signed off and delivered by the Saturday morning. Couldn't ask for more!

06 June 2017

service

5

Service sept still interested in 2008 MINI Cooper

02 June 2017

service

5

Work done well and on time. Car cleaned and vacuumed afterwards as a bonus. Thanks

02 June 2017

sales

5

Attentive service from salesman and his manager and a good deal.

30 May 2017

sales

5

Lauren in the mini centre was amazing. Her knowledge was second to none and really put me at ease as there was no hard selling.

30 May 2017

service

5

The car was serviced

30 May 2017

sales

5

Very helpful staff - quick response to queries

30 May 2017

service

5

The lady that served us was friendly and welcoming

26 May 2017

sales

4

On delivery we noticed that the external valeting of the car could have been better. The polish applied should have been done to a higher standard, after all the Mini product is not an inferior one felt that the applying of the product was rushed.

25 May 2017

service

2

I was advised when I dropped my car off for his service that I wouldn't be charged for anything but yet when I picked my car up I was charged £82.

25 May 2017

service

4

I was treated with courtesy and the service/health check was carried out without the time stipulated.

25 May 2017

service

5

The place looks really good and the staff are excellent.

25 May 2017

service

4

car picked up and dropped off from my place of work was so convenient. I would have been completely sat however when trying to rearrange my service date I was passed from dept to dept for around 20 mins and had to explain my situation each time.

24 May 2017

sales

5

Very professional and friendly service, nothing was too much trouble for staff.

23 May 2017

service

3

The experience on the day was acceptable. However a fault we indicated with our car radio was not fixed on the day. Furthermore we were promised a call within a week to arrange a "collect and repair" appointment for the car which we have not received

17 May 2017

service

5

Courteous professional and knowledgeable staff

16 May 2017

sales

4

Very satisfied with purchase.Fairly with delivery - had to collect from BMW garage which lost V5. Mini genius not available for demo at pickup since it wasn't MINI although sales person did take me through and answer questions. Experience missed

16 May 2017

service

5

Work done in the time suggested and perfectly

15 May 2017

sales

5

All went to plan and everyone very helpful.

11 May 2017

sales

5

From start to finish I was very well looked after by attentive staff in a bright modern showroom

10 May 2017

service

1

I have been waiting on the garage contacting me for a month now regarding noisy brakes. Customer service called the garage and they were to return my call regarding having the car back in for a brake clean up, however i have not heard anything back!

10 May 2017

sales

5

The whole experience was seamless. The salesperson , Lauren Wood was extremely helpful without being overbearing in any way. I thought she had a very professional approach and lovely manner .